From
The Book:How To Win Friends And Influence People.
Important Points From The Book How To Win Friends
And Influence People By The Author Dale Carnegie
1. Don’t criticize, condemn or complain
2. Give honest and sincere appreciation
3. Arouse
in the other person an eager want.
4. Become genuinely interested in other people.
5. Smile
6. Remember that a person’s name is to that
person the sweetest and most important sound in any language
7. Be a
good listener. Encourage others to talk about them.
8. Talk
in terms of other people’s interests.
9. Make the other person feel important-and do
it sincerely.
10. The only way to get the best of an
argument is to avoid it.
11. Show respect for the other person’s
opinions. Never say you are wrong.
12. If you are wrong, admit it quickly and
emphatically.
13. Begin in a friendly way.
14. Get the other person saying “yes, yes”
immediately.
15. Let the other person do a great deal of
talking.
16 .let the other person feel that the idea is
his or hers.
17. Try honestly to see things from the other
person’s ideas and desires.
18. Appeal to the nobler motives
19. Dramatize your ideas
20. Be sympathetic with the other person’s
ideas and desires.
21.
Throw down a challenge.
A leader’s job often includes changing your people’s
attitudes and behavior. some suggestions to accomplish this
1. Begin
with praise and honest appreciation.
2. Call
attention to people’s mistake indirectly
3. Talk
about your own mistakes before criticizing the other person.
4. Ask
questions instead of giving directing orders
5. Let
the other person save face
6. Praise
the slightest improvement and praise
every important.Be ‘hearty in your approbation and lavish in your praise.
7. Give
the other person a fine reputation to live up to.
8. Use
encouragement. Make the fault seem easy to correct.
9. Make
the other person happy about doing the thing you suggest.
Important note:
The above content is not my own ideas . it is taken
from the book Dale Carnegie’s How To Win Friends And Influence People.
